What Does Made-to-Order Mean?
Our products are made-to-order. This means that each piece is made especially for you in our atelier once the order is placed.
Fashion is the second-worst industry (after oil) when it comes to pollution. We do our best to not contribute to this waste and minimize our effect on the planet. One of the steps we take is implementing a made-to-order policy. This helps us become more sustainable by reducing our waste and therefore minimizing our carbon footprint.
All made-to-order pieces take 1-5 business days to be made and shipped out to you.
Returns and Exchanges
Since our products are made-to-order, we cannot accept returns. However, we offer exchanges or in store credit. Send an email upon your exchange request to email@example.com If you believe your garment to be faulty, please contact us.
Only, reported requests to this email address will be taken into account.
Your item must be unused with hygienic lines and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that it was received. A receipt or proof of purchase must be included. You will be informed once we receive the items and Normaillot reserves the right to deny exchanges if the merchandise does not meet policy requirements. In Sale items, the product can be changed with other discount products if the product is in stock.
Earrings and scrunchies cannot be returned or exchanged due to hygiene reasons.
Items from the Brand Collaborations cannot be returned or exchanged due to the products being limited edition.
Shipping cost of the return and exchange belongs to the customer including both return and deliver of the exchange too.
To return your product, mail your item to Attn: Norma Mayo Konfeksiyon San. ve Tic A.S. Address: Akat Mahallesi, Zeytinoglu Caddesi, Isciler Sokak, No:3 Besiktas - Istanbul, 34335 TURKEY +90 544 472 62 82
Normaillot does not accept responsibility for items lost in mail during returns and exchanges. Shipping costs are non-refundable.
All orders are processed for shipment within 1-5 business day (unless it is specified otherwise). Orders are shipped Monday to Friday.
Our deliveries to Europe, America, Asia and Australia would take 1-5 days. For more information please contact firstname.lastname@example.org.
Norma Mayo Konfeksiyon San. ve Tic. A.S. will not be liable for any loss or damage caused by you through any reasonable or unavoidable delay in delivery.
International Shipping Policies
All prices on www.normaillot.com are displayed in local currencies but will be charged in Euro according to the daily exchange rate of your bank.
Please check with your local customs office for further information.
Ownership & Risk
Ownership and risk of damage of goods will pass to you upon delivery at your specified address.