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NORMAILLOT STORE

Bebek Mahallesi, Insirah Sokak No:7/A

Besiktas - Istanbul,

34342 TURKEY

CALL US:
+(90) (531) 701 23 80

© 2021 Normaillot. All Rights Reserved.

Size Guide
RETURNS, EXCHANGES AND SHIPPING

Returns

Normaillot has a 14-day return policy.
If you are not happy about your purchase you can return your item to us within 14 days starting its arrival. 
Earrings and scrunchies can not be returned or exchanged due to hygiene reasons.
Send an email upon your refund request to customercare@normaillot.com.
Only, reported requests to this email address will be taken into account. 
 
Your item must be unused with hygienic lines and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that is was received. A receipts or proof of purchase must be included. You will be informed once we receive the returned items and Normaillot reserves the right to deny refund if the merchandise does not meet policy requirements. If the refund is approved, the payment will be refunded to your account within 15 days. 
No refund accepted on items on sale.

 

Exchanges

Exchanges are accepted within 14 days of the arrival of your order. Same conditions to returns apply. If you need to exchange an item, e-mail customercare@normaillot.com for further instructions. We will answer your question within 1-3 days. In Sale items, the product can be changed with other discount products if the product is in stock.

 

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you can exchange the item within 14 days by including the gift card.

 

Shipping

For international purchases made online, the purchaser is liable for shipping expenses, any taxes and duties owed.

Shipping cost of the return and exchange belongs to the customer including both return and deliver of the exchange too.

To return your product, mail your item to Attn: Norma Mayo Konfeksiyon San. ve Tic A.S. Address: Akat Mahallesi, Zeytinoglu Caddesi, Isciler Sokak, No:3 Besiktas - Istanbul, 34335 TURKEY +90 544 472 62 82


Normaillot does not accept responsibility for items lost in mail during returns and exchanges. Shipping costs are non-refundable.

All orders are processed for shipment within 1-5 business day (unless it is specified otherwise). Orders are shipped Monday to Friday.

Our deliveries to Europe, America, Asia and Australia would take 1-5 days. For more information please contact customercare@normaillot.com. 

Norma Mayo Konfeksiyon San. ve Tic. A.S. will not be liable for any loss or damage caused by you through any reasonable or unavoidable delay in delivery.

International Shipping Policies

All prices on www.normaillot.com are displayed in local currencies but will be charged in Euro according to the daily exchange rate of your bank.

Please check with your local customs office for further information. 

Ownership & Risk

Ownership of and risk of damage to goods will pass to You upon delivery to You at your specified delivery address.