PRELUDE

 What Does Made-to-Order Mean? 

Our products are made-to-order. This means that each piece is made especially for you in our atelier once the order is placed.

Fashion is the second-worst industry (after oil) when it comes to pollution. We do our best to not contribute to this waste and minimize our effect on the planet. One of the steps we take is implementing a made-to-order policy. This helps us become more sustainable by reducing our waste and therefore minimizing our carbon footprint.

All made-to-order pieces take 1-5 business days to be made and shipped out to you.

Returns and Exchanges

Since our products are made-to-order, we cannot accept returns. However, we offer exchanges or in store credit. Send an email upon your exchange request to customercare@normaillot.com  If you believe your garment to be faulty, please contact us.

Only, reported requests to this email address will be taken into account.

Your item must be unused with hygienic lines and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that it was received. A receipt or proof of purchase must be included. You will be informed once we receive the items and Normaillot reserves the right to deny exchanges if the merchandise does not meet policy requirements. In Sale items, the product can be changed with other discount products if the product is in stock.

Earrings and scrunchies cannot be returned or exchanged due to hygiene reasons.

Items from the Brand Collaborations cannot be returned or exchanged due to the products being limited edition.

Gifts

Shipping