WORLDWIDE SHIPPING.

EXPLICIT CONSENT DOCUMENT ON COLLECTION, PROCESSING AND TRANSFER OF YOUR PERSONAL DATA FOR OUR CUSTOMERS

Data controller is Norma Mayo Konfeksiyon Sanayi ve Ticaret Anonim Şirketi (the "Data Controller"), a Turkish joint-stock company registered before Istanbul Trade Registry under the number 9860-5, and having its registered offices at "Akat Mah. Zeytinoğlu Cad. İşçiler Sok. No:3 Beşiktaş 34335 Istanbul, Turkey", registered before Beşiktaş Tax Office under tax number 6310718834 and having Mersis number 0631071883400012.  

You, as our customer, hereby confirm that you have been duly informed by the Data Controller on the matters indicated in the "Information Letter on Collection, Processıng and Transfer of Your Personal Data" as required by the Turkish Law on the Protection of Personal Data No. 6698 (the "Law") and other relevant legislation. In this way, you also accept that the Data Controller has fulfilled its informing obligations.

Different categories of data and personal data of the customers may be processed in order to carry out the business procedures of the Data Controller including member/guest order via website, Web e-bulletin subscription and commercial electronic communication, communication via social media and call center for your questions. Such data include name and surname information of customer within the scope of their identity data; address, e-mail address and phone number information of the customer within the scope of communication information and also order information of the customer. 

The Data Controller can store by keeping in the physical environment and/or recording in the database; update; and process your personal data collected as stated above through various activities including but not limited to the disclosure and transmission to third parties if necessary and to the extent permitted by Law and any other legislation.

Your personal data shall be processed in accordance with the procedures and principles set forth in the Law and other legislation, in good faith, in a manner that is accurate and up-to-date, for specific, explicit and legitimate reasons; in a limited and measured manner, relevant to the purpose of processing and only to be retained for a period necessary for the purpose.  

You, as our customer, hereby give your explicit consent with your free will on the collection, processing and use; and transfer of your personal data within the above-mentioned scope.

Size Guide
RETURNS, EXCHANGES AND SHIPPING

 What Does Made-to-Order Mean? 

Our products are made-to-order. This means that each piece is made especially for you in our atelier once the order is placed.

Fashion is the second-worst industry (after oil) when it comes to pollution. We do our best to not contribute to this waste and minimize our effect on the planet. One of the steps we take is implementing a made-to-order policy. This helps us become more sustainable by reducing our waste and therefore minimizing our carbon footprint.

All made-to-order pieces take 1-5 business days to be made and shipped out to you.

 

Returns and Exchanges

Since our products are made-to-order, we cannot accept returns. However, we offer exchanges or in store credit. Send an email upon your exchange request to customercare@normaillot.com  If you believe your garment to be faulty, please contact us.

Only, reported requests to this email address will be taken into account.

Your item must be unused with hygienic lines and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that it was received. A receipt or proof of purchase must be included. You will be informed once we receive the items and Normaillot reserves the right to deny exchanges if the merchandise does not meet policy requirements. In Sale items, the product can be changed with other discount products if the product is in stock.

Earrings and scrunchies cannot be returned or exchanged due to hygiene reasons.

Items from the Brand Collaborations cannot be returned or exchanged due to the products being limited edition.

 

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you can exchange the item within 14 days by including the gift card.

 

Shipping

For international purchases made online, the purchaser is liable for shipping expenses, any taxes and duties owed.

Shipping cost of the return and exchange belongs to the customer including both return and deliver of the exchange too.

To return your product, mail your item to Attn: Norma Mayo Konfeksiyon San. ve Tic A.S. Address: Akat Mahallesi, Zeytinoglu Caddesi, Isciler Sokak, No:3 Besiktas - Istanbul, 34335 TURKEY +90 544 472 62 82


Normaillot does not accept responsibility for items lost in mail during returns and exchanges. Shipping costs are non-refundable.

All orders are processed for shipment within 1-5 business day (unless it is specified otherwise). Orders are shipped Monday to Friday.

Our deliveries to Europe, America, Asia and Australia would take 1-5 days. For more information please contact customercare@normaillot.com. 

Norma Mayo Konfeksiyon San. ve Tic. A.S. will not be liable for any loss or damage caused by you through any reasonable or unavoidable delay in delivery.

International Shipping Policies

All prices on www.normaillot.com are displayed in local currencies but will be charged in Euro according to the daily exchange rate of your bank.

Please check with your local customs office for further information. 

Ownership & Risk

Ownership of and risk of damage to goods will pass to You upon delivery to You at your specified delivery address.