Data controller is Norma Mayo Konfeksiyon Sanayi ve Ticaret Anonim Şirketi (the "Data Controller"), a Turkish joint-stock company registered before Istanbul Trade Registry under the number 9860-5, and having its registered offices at "Akat Mah. Zeytinoğlu Cad. İşçiler Sok. No:3 Beşiktaş 34335 Istanbul, Turkey", registered before Beşiktaş Tax Office under tax number 6310718834 and having Mersis number 0631071883400012.  

You, as our customer, hereby confirm that you have been duly informed by the Data Controller on the matters indicated in the "Information Letter on Collection, Processıng and Transfer of Your Personal Data" as required by the Turkish Law on the Protection of Personal Data No. 6698 (the "Law") and other relevant legislation. In this way, you also accept that the Data Controller has fulfilled its informing obligations.

Different categories of data and personal data of the customers may be processed in order to carry out the business procedures of the Data Controller including member/guest order via website, Web e-bulletin subscription and commercial electronic communication, communication via social media and call center for your questions. Such data include name and surname information of customer within the scope of their identity data; address, e-mail address and phone number information of the customer within the scope of communication information and also order information of the customer. 

The Data Controller can store by keeping in the physical environment and/or recording in the database; update; and process your personal data collected as stated above through various activities including but not limited to the disclosure and transmission to third parties if necessary and to the extent permitted by Law and any other legislation.

Your personal data shall be processed in accordance with the procedures and principles set forth in the Law and other legislation, in good faith, in a manner that is accurate and up-to-date, for specific, explicit and legitimate reasons; in a limited and measured manner, relevant to the purpose of processing and only to be retained for a period necessary for the purpose.  

You, as our customer, hereby give your explicit consent with your free will on the collection, processing and use; and transfer of your personal data within the above-mentioned scope.

Size Guide


Normaillot has a 14-day return policy.
If you are not happy about your purchase you can return your item to us within 14 days starting its arrival. 
Earrings and scrunchies can not be returned or exchanged due to hygiene reasons.
Send an email upon your refund request to
Only, reported requests to this email address will be taken into account. 
Your item must be unused with hygienic lines and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that is was received. A receipts or proof of purchase must be included. You will be informed once we receive the returned items and Normaillot reserves the right to deny refund if the merchandise does not meet policy requirements. If the refund is approved, the payment will be refunded to your account within 15 days. 
No refund accepted on items on sale.



Exchanges are accepted within 14 days of the arrival of your order. Same conditions to returns apply. If you need to exchange an item, e-mail for further instructions. We will answer your question within 1-3 days. In Sale items, the product can be changed with other discount products if the product is in stock.



If the item was marked as a gift at the time of purchase and shipped directly to you, you can exchange the item within 14 days by including the gift card.



For international purchases made online, the purchaser is liable for shipping expenses, any taxes and duties owed.

Shipping cost of the return and exchange belongs to the customer including both return and deliver of the exchange too.

To return your product, mail your item to Attn: Norma Mayo Konfeksiyon San. ve Tic A.S. Address: Akat Mahallesi, Zeytinoglu Caddesi, Isciler Sokak, No:3 Besiktas - Istanbul, 34335 TURKEY +90 544 472 62 82

Normaillot does not accept responsibility for items lost in mail during returns and exchanges. Shipping costs are non-refundable.

All orders are processed for shipment within 1-5 business day (unless it is specified otherwise). Orders are shipped Monday to Friday.

Our deliveries to Europe, America, Asia and Australia would take 1-5 days. For more information please contact 

Norma Mayo Konfeksiyon San. ve Tic. A.S. will not be liable for any loss or damage caused by you through any reasonable or unavoidable delay in delivery.

International Shipping Policies

All prices on are displayed in local currencies but will be charged in Euro according to the daily exchange rate of your bank.

Please check with your local customs office for further information. 

Ownership & Risk

Ownership of and risk of damage to goods will pass to You upon delivery to You at your specified delivery address.