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Shipping
Orders are generally dispatched within 1–5 business days of payment confirmation unless otherwise specified. Shipping takes place on business days, excluding public holidays. Delivery times after dispatch depend on the carrier, the destination, and customs clearance.
| Destination | Dispatch | Shipping cost |
|---|---|---|
| Türkiye | 1–5 business days | Complimentary |
| Internationalvia shipping partners including PTS and FedEx | 1–5 business days | Shown at checkout |
Türkiye: Complimentary shipping is available for orders delivered within Türkiye.
International: We ship from Türkiye to eligible destinations worldwide through shipping partners including PTS and FedEx. Available services and shipping charges are shown at checkout. Tracking details are provided once your order is dispatched.
Customs Duties & Import Taxes
International orders are shipped under DAP (Delivered at Place) terms. Import duties, customs taxes, and applicable clearance or handling fees in the destination country are the recipient's responsibility. Unless expressly stated otherwise, these charges are not included in the product price or shipping fee. Customs procedures may affect delivery times.
Delivery Responsibility
We take care in preparing and dispatching your order. If your package is lost or arrives damaged, please contact us so that we can investigate with the carrier. Responsibility for loss or damage during delivery is determined by the applicable consumer law and shipping terms; nothing in this policy excludes mandatory consumer protections.
For returns, exchanges and refunds, please see our Returns & Exchanges page.
