Return Policy


Normaillot has a 15-day return policy.

You can can return your item within 15 days starting its arrival. To be eligible for a return, your item must be unused, the hygene pad and all tags must be attached. The item must be in the same condition that it was received. Item must be returned with all accessories intact and wit its dust bag. A receipt or proof of purchase must be included.

After your item is recieved and inspected by Normaillot, you will be notified at the e-mail adress you provided during checkout. If your return is approved, your refund will be processed and the payment will be refunded to your account within 15 days. No refunds accepted on items on sale. 


Exchanges are accepted within 15 days of the arrival of your order. Same conditions to Returns apply. If you need to exchange an item email for further instructions.


If the item was marked as a gift at the time of purchase and shipped directly to you, you can return the item in exchange for a gift certificate.


Shipping cost of the return belongs to the customer. To return your product, mail your item to: Kultur Mah. Suna Sk. No:80 Arnavutkoy, Besiktas Istanbul TR 34340

Normaillot does not accept responsibility for items lost in mail during returns and exchanges.

Size Chart