WORLDWIDE SHIPPING

SUSTAINABLE APPROACH

OUR PHILOSOPHY

In a world where sustainability is a necessity, we started our journey with a zero-waste policy. As our mission continues, our priority is making a positive impact on society with the help of sustainable and ethical manufacturing. With a firm belief that exploring is endless, we look for enduring garments to form a responsible future. 

A SUSTAINABLE APPROACH WITH MADE-TO-ORDER PRODUCTION 

Considering that producing locally has numerous benefits of being environmentally friendly, we handcraft each piece in our Istanbul atelier solely for our customers. Thanks to our made-to-order system, we reduce our carbon footprint by preventing excess production. While being selective with our durable fabrics, we collaborate with independent Turkish producers that have the relevant Oeko-Tex certifications to meet our high standards.

REDUCING & REUSING & RECYCLING

Believing in the power of recycling, we transform our deadstock fabrics into something original to showcase at our Istanbul Store. 

OUR CONTRIBUTIONS 

Our efforts are structured to make a positive impact on the world. On this way of contribution, taking part in philanthropy events, coaching in fashion contests, and encouraging craftswomen are just a few of the steps we take.

OUR ROLE IN PARAISO UPCYCLE CHALLENGE

As Normaillot, we proudly mentored Raquel Zerbib, the winner of the second annual Paraiso Upcycle Challenge. Upcycling deadstock fabrics from international swimwear and sportswear designers, the project aims to enhance the understanding of sustainability through a national design student competition created in partnership with The Upcycle Project and Paraiso.

OUR ROLE IN NAKED HEART FOUNDATION

The Naked Heart Foundation received Normaillot's support at the Riviera Dinner in 2020. Launched by Natalia Vodianova in 2004, this foundation’s primary purpose is to create a society more embracive for people with special needs and with disabilities.

COLLABORATIONS WITH TURKISH BUSINESSES

By an initiative called "Normaillot Union", we promote Turkish businesses and designers by raising awareness on our website, in our Istanbul store, and on our social media.

We encourage a sustainable approach with our limited-edition procedure. With a unique background of the products, 18 different Turkish brands created exclusive designs for Normaillot. Each of them focuses on different styles and causes, such as using hand-woven materials, having sustainable collections, or painting.  

MACRAME COLLECTIONS

Investing in the local economy and endorsing women's craftsmanship are important values to us. To be exact, our "The Fruit Shop'' collection fosters Turkish craftswomen by showcasing texture-rich, modern, and refined macramé beachwear products.

Size Guide
RETURNS, EXCHANGES AND SHIPPING

 What Does Made-to-Order Mean? 

Our products are made-to-order. This means that each piece is made especially for you in our atelier once the order is placed.

Fashion is the second-worst industry (after oil) when it comes to pollution. We do our best to not contribute to this waste and minimize our effect on the planet. One of the steps we take is implementing a made-to-order policy. This helps us become more sustainable by reducing our waste and therefore minimizing our carbon footprint.

All made-to-order pieces take 1-5 business days to be made and shipped out to you.

 

Returns and Exchanges

Since our products are made-to-order, we cannot accept returns. However, we offer exchanges or in store credit. Send an email upon your exchange request to info@normaillot.com  If you believe your garment to be faulty, please contact us.

Only, reported requests to this email address will be taken into account.

Your item must be unused with hygienic lines and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that it was received. A receipt or proof of purchase must be included. You will be informed once we receive the items and Normaillot reserves the right to deny exchanges if the merchandise does not meet policy requirements. In Sale items, the product can be changed with other discount products if the product is in stock.

Earrings and scrunchies cannot be returned or exchanged due to hygiene reasons.

Items from the Brand Collaborations cannot be returned or exchanged due to the products being limited edition.

 

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you can exchange the item within 14 days by including the gift card.

 

Shipping

For international purchases made online, the purchaser is liable for shipping expenses, any taxes and duties owed.

Shipping cost of the return and exchange belongs to the customer including both return and deliver of the exchange too.

To return your product, mail your item to Attn: Norma Mayo Konfeksiyon San. ve Tic A.S. Çaltı İş Merkezi Seyrantepe Mah.Altınay Cad.No:29/7 Kağıthane/İstanbul/Türkiye 34335 TURKEY +90 544 472 62 82


Normaillot does not accept responsibility for items lost in mail during returns and exchanges. Shipping costs are non-refundable.

All orders are processed for shipment within 1-5 business day (unless it is specified otherwise). Orders are shipped Monday to Friday.

Our deliveries to Europe, America, Asia and Australia would take 1-5 days. For more information please contact customercare@normaillot.com. 

Norma Mayo Konfeksiyon San. ve Tic. A.S. will not be liable for any loss or damage caused by you through any reasonable or unavoidable delay in delivery.

International Shipping Policies

All prices on www.normaillot.com are displayed in local currencies but will be charged in Euro according to the daily exchange rate of your bank.

Please check with your local customs office for further information. 

Ownership & Risk

Ownership and risk of damage of goods will pass to you upon delivery at your specified address.