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Size Chart

Return Policy

Returns

Normaillot has a 21-day return policy.

If you are not happy about your purchase you can return your item to us within 21 days starting its arrival. 

Send an email upon your refund request to returns@normaillot.com. Only, reported requests to this email address will be taken into account. 

Your item must be unused with hygienic liner and all tags attached in its original packaging including all accessories intact and with its dust bag. The item must be in the same condition that it was received.  A receipt or proof of purchase must be included.

You’ll be informed once we receive the returned items and Normaillot reserves the right to deny refund if the merchandise does not meet policy requirements. If the refund is approved, the payment will be refunded to your account within 21 days.

No refunds accepted on items on sale.

Exchanges

Exchanges are accepted within 21 days of the arrival of your order. Same conditions to Returns apply. If you need to exchange an item email info@normaillot.com for further instructions.

In Sale items, the product can be changed with other discount products if the product is in stock.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you can return the item in exchange for a gift certificate.

Shipping

Shipping cost of the return belongs to the customer. To return your product, mail your item to Akat Mahallesi, Zeytinoglu Caddesi, İsciler Sokak No:3 Besiktas - Istanbul, 34335 TURKEY

Normaillot does not accept responsibility for items lost in mail during returns and exchanges.